control-ES and ISO Management Systems

control-ES creates a Process-Focused, Web-based environment to host ISO 9000 and other Management Systems. Make ISO processes part of the daily routine as an intuitive interface for all business users, maximizing the benefits of using ISO Management Systems processes.

Tie Quality Objectives to any process as real-time performance indicators. control-ES will notify process owners when a high and/or low performance threshold has been passed.

Decentralize ownership of processes to their authors and establish automated access rights and document control.

Imagine...

Imagine having a clear picture of every aspect of every process in your business; from the broadest overview to the tiniest detail - all up to date, electronically signed-off and at your fingertips.

Where everyone in your organization owns and maintains the part of the picture they contribute to. Where organizational knowledge lies not only in people's heads, but is in the context of a graphical picture of each and every process or strategic step.

Where every document, automated system, procedure on your intranet, or record in a database, is just a click away. Now take this process view and lay it as a front end to your business, which seamlessly integrates supporting systems and information. Sit back and reflect... You're in control

Reality…

Reality is what top executives thought they were going to get with ISO 9000. In almost every situation, that was not the case. Typically, ISO 9000 quality management systems (QMS) are not holistic. Rarely is their every a graphical picture of how every procedures works together to form a holistic approach to managing the company. The QMS is a set of procedures and a quality manual, living in a stagnate environment. Process Owners are reluctant to modify documents for fear of being non-compliant. Rather, documents are horded by a document control clerk or quality guru. Rarely are all documents hyperlinked in an end-to-end process map with other procedures. Alive, intuitive, flexible, holistic, decentralized… these are not descriptions of typical ISO 9000 system.

control-ES is the solution. Used by over 100 Blue-Chip companies, control-ES brings the ISO 9000 system into alignment with corporate strategy. It fills in the blanks where ISO 9000 left gaps. It links all documentation into one holistic graphical system, intuitive to follow and used in daily routine. Documents become decentralized to their proper process owners, yet each is under electronic document control. If you want real benefits beyond registration, you’ll look to create ISO 9000 in a control-ES environment.

The new requirements of ISO 9001:2000 are to create a process-focused organization, be customer-focused, identify quality objectives and show continuous improvement of those objectives. control-ES process mapping ensures the procedures are created in a closed-loop, end-to-end process-focused format. Clients use control-ES to create links between procedural activities and their customer-facing interface. They use control-ES functions such as key performance indicators to identify quality objectives and show real-time results. Using activity-based costing scenarios, clients can show ISO 9000 registrars that they have engineered processes to be more effective and efficient.

ENTERPRISE PROCESS MANAGEMENT:

Holistic: creating a top-down, closed-loop, end-to-end model, each lower level procedure is aligned horizontally, vertically and against strategic purpose. Activities are identified in relationship with each other, creating a process-focused approach to management. In a top-down model, processes are understood in large and detailed context. Employees will understand how their performance effects the entire organization.
Decentralized Ownership: give process owners automated document control of their processes, automate memos and change requests, automate change notices, and utilize your current email system. Modify process maps in an easy-to-use format that is automatically published as HTML.
Living… Drive strategy into everyone’s day job: align strategy, people, process and technology into an intuitive, graphical, web-browser based interface dynamically linked to all other important documentation, applications and information.
Measure end-to-end improvement: measure process improvement in context of end-to-end process, rather than a project ROI in isolation. Is an initiative moving the business forward or moving costs between departments?
Understanding what your processes cost and deliver: (often) for the first time you can understand the true costs of your current practices using activity-based costing. Run costing scenarios to create process-based savings.
Process-focused accountability: make people accountable for process improvement from the very top to the lowest levels of the organization.
Visibility of cross-functional issues: identify disconnects, bottlenecks and competition between internal groups; understand and expose the cost of misaligned or duplicated processes.
Consistent business operation: improve all communication as all staff are using consistent processes and accessing the same information.
Reduce cost of operation by ‘de-skilling’ tasks: create clearer processes and easier access to information with step-by-step process activities, attached to related documentation and information in an easy-to-follow format.
Apply version and authorization control: apply automated version and authorization control including automated change notification – with little administrative overhead.
Quick Wins: collaboration in live workshops will identify immediate issues and corrective actions, and a ‘Quick Win’ improvement project can be launched.
Enable collaborative working throughout your supply change (in and outside your organization): enable true collaborative working by giving your partners access and ability to collaborate on the processes and information that they are involved in.

ISO 9000 PROCESS MANAGEMENT:

ISO 9001:2000 Continuous Improvement Requirement: use Key Performance Indicators to display real-time performance measures against the actual process. Use Activity-based Costing scenarios to measure and analyze the actual cost of processes.
ISO 9001:2000 Customer Satisfaction: Use end-to-end process mapping to create a customer-focused process flow from starting with customer requirements, progressing through production, and ending in customer satisfaction.
ISO 9001:2000 Quality Objectives: measure quality objectives at Key Performance Indicators tied to key activities at any level of process detail.
ISO 9001:2000 Paper-free Document Control: create a paper-free and automated document control authorization and management system.
ISO 9001:2000 Corrective & Preventive Actions: create an automated corrective & preventive action system using control-ES Action Lists.
ISO 9001:2000 Communication Requirement: top management may use control-ES to communicate the ISO 9000 system performance at all levels of the organization.
ISO 9001:2000 Training Requirement: using the document control Mandatory User function to send automated requests for review and acknowledgement of document changes, maintaining a log satisfying the training requirement.
ISO 9001:2000 Job Competencies: attach job responsibilities and job competencies directly to the organizational chart created in control-ES.