control-ES and ERP/CRM Implementation

If most ERP & CRM implementations fail to deliver benefits or a ROI, why is yours going to be any different?

Behind every ERP & CRM implementation is the desire to drive business transformation by exploiting more advanced technology and functionality.

But business transformation is hard. Transformation across multiple sites is really hard. Those who have delivered projects know it is not the technology integration, but getting the people to buy into the changes that determine the size of the ROI – if the project returns any benefits at all.

The bigger the project, the greater the potential returns but the greater the risks, so increasingly clients are passing that risk onto the major Systems Integrators.

Web-based, collaborative ERP & CRM technology, but 1990’s implementation approach!

Staggeringly, the most popular application for defining and communicating business process transformation is still MS Word and MS PowerPoint. Is it any wonder that implementations fail?

There is an alternative. It is web-based, collaborative and designed for dynamic multi-national organizations – just like today’s ERP & CRM applications. Which is why so many clients are using control-ES.

control-ESis a process portal and process repository that is designed for delivering an end-to-end process improvement environment that underpins any implementation.

**How does EPM and control-ES deliver benefits throughout the implementation cycle?**

control-ES is used throughout the implementation cycle driving a more rapid delivery of the project, with better buy-in from the users, less training requirement and a better result. In short a dramatically better ROI.

Implementation Cycle

Define Business Model (Requirements Capture)

Currently: Flipcharts, MS Word and MS Power Point used to define transformational change

With control-ES: Capture end-to-end processes in live workshops, drill down to more detail, attach documentation and applications, link to requirements database, show phased releases as scenarios, perform impact analysis at process level, apply version control, perform business process comparison / analysis, create database and repository of business processes.

Benefits: Agreement/consensus reached more quickly. Integrity maintained between process levels. Quick Win projects identified. Effective Release and Scope Management from process perspective. Improved communication and knowledge transfer through creation of a central information repository.

=> reduced cost, accelerated implementation, reduced risk, improved deliverable

Configure application and build interfaces

Currently: Application configured from MSWord specifications

With control-ES: Process model used to configure application. Model revised as requirements change. Interface design specifications attached to process model.

Benefits: Less ambiguity so more accurate configuration. Business model reflects the current thinking. Interfaces designed from process perspective. Issues fed back to process owners.

=> reduced cost, improved accuracy

System and user test

Currently: Test scripts written and tests performed against them

With control-ES: Business model used as basis of tests, so up to date. Tests from end-to-end process perspective, so proves entire operation, not just specific systems or interfaces.

Benefits: Entire business operation proved. More consistent, complete and relevant testing. Tests performed more quickly. No test scripts need to be created.

=> reduced cost, reduced risk

Develop training and train users

Currently: Training material and user procedures based on new software functionality

With control-ES: User trained using the live web-based Business Model which defines new business operation and has links to supporting software screen/transactions, forms, documentation and self-help. Hence this supports the business transformation / change management.

Benefits: Training targeted at business transformation, not software functionality. No training or user procedure development. Reduced training requirement as model is intuitive and complete. Focused new employee orientation.

=> cost reduced, business transformation delivered, ROI accelerated

Roll-out and change management

Currently: Training on software considered sufficient, and change management often ignored.

With control-ES: Business model can determine change in working practices and scale of change management task. As the Business Model is delivered through a web-based process portal it can be used as self-help, showing activities and links to all supporting documentation / activities required to perform a task.

Benefits: Change Management recognized as discipline. Business Model reduces risk and effort of Change Management.

=> ROI accelerated, reduced cost, reduced risk

Continuous improvement

Currently: What?

With control-ES: Business Model managed within the process portal which has collaborative functionality aimed at promoting a culture of measurable, continuous improvement – by users.

Benefits: Benefits continue after project complete. Ensured compliance and quality, through collaborative use and documentation of standards.

=> improved profitability, reduced cost, increased ROI

control-ES Data Tables: Capture and Report Requirements

Board Level Executives collaborate to create one top-level process diagram of the core business flow. From that point, Business Managers drill-down from those activities to process map their process flow. These Business Users capture all activities, whether automateable (ERP activities), customer-facing (CRM activities) or neither.

Once an activity is identified that should link to an ERP or CRM system, a control-ES Data Table can be attached to that activity. control-ES Data Tables are customizable to capture any data requirements that you organization feel are important. Once captured, reports can be created with real-time data to sort in any manner. This process makes requirements data capturing and reporting accurate, up-to-date and complete.

control-ES clients are implementing ERP and CRM systems under budget and in less time. Premier consulting companies such as Accenture and IBM Global Systems are using control-ES to better their implementation projects for clients of all sizes.

CASE STUDIES:

SAP (ERP) and SEIBEL (CRM) Case Study: Nuon

JD Edwards (ERP) Case Study: Spirax Sarco