Customer/Marketing Benefits
- Greater focus on customer requirements and customer service
- Conveys commitment to quality and partnering
- Promotional credibility to an international standard
- Provides access to markets and bids
- Employees become more responsive to customer needs and requirements
Internal Benefits
- Continuous Improvement Cycle of a management system results in savings:
$117,000 in annual savings on average (range: $25,000 - $500,000)
plus $77,000 in additional on-time savings in first year
(survey based on average North American registered company
- Guarantees that new and existing products and services satisfy customers
- Facilitates business and quality planning
- Provides a universal approach to quality and business
- Assists in establishing operational baselines and enterprise alignment
- Operationalizes and procedralizes quality
- Encourages self-assessment and maintains internal consistency
- Controls process and systems and establishes operational controls
- Makes internal operations more efficient and effective
- Corporate walls come down; people communicate better
- Ensures product development and design changes are controlled
- Reduced customer quality audits reduce your business disruptions
- Creates awareness of the need for training and encourages operational problem solving
- Provides insights on organizational interrelationships, encourages internal focus, facilitates internal operational control, and assists employees in understanding and improving operations
Customer-Supplier Partnering Benefits
- Forms the basis for a common language of quality
- Ensures a minimum level of quality
- Facilitates development of seamless operations
- Reduces supplier base and assists in selecting suppliers
- Facilitates just-in-time delivery
- Assists in monitoring suppliers
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